Privacy policy

Privacy Policy

Last updated: July 28, 2026

At Whitetail Skateboards, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website, create an account, place an order, or otherwise interact with us.

Our online store is powered by Shopify, which provides the ecommerce platform we use to sell our products and process orders.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

When you place an order, contact us, or create an account, we may collect:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone number (if provided)

  • Payment details (processed securely by our payment providers)

  • Order history

  • Any information you choose to provide when contacting us

Information Collected Automatically

When you browse our website, certain information is collected automatically, including:

  • IP address

  • Browser type and device information

  • Pages viewed

  • Time spent on our website

  • Referring website

  • Shopping cart activity

  • Cookies and similar technologies

This information helps us improve our website, understand how visitors use our store, and provide a better shopping experience.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Process payments

  • Communicate with you regarding your orders

  • Respond to customer service inquiries

  • Improve our website and customer experience

  • Detect fraud and maintain website security

  • Comply with legal obligations

With your consent, we may also send you newsletters or promotional emails. You may unsubscribe at any time using the link included in our emails.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Keep your shopping cart active

  • Improve website performance

  • Analyze website traffic

  • Help us understand how customers use our store

Some cookies are essential for the website to function properly.

You may disable cookies through your browser settings, although some features of the website may not function correctly.

Payment Processing

Payments are processed securely through Shopify Payments and other payment providers available at checkout.

We do not receive or store your complete credit card information.

Sharing Your Information

We do not sell your personal information.

We only share information when necessary to operate our business, including with:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Professional service providers (such as accountants or legal advisors when required)

  • Government authorities when required by law

These third parties only receive the information necessary to perform their services.

Shopify

Our online store is hosted by Shopify.

As our ecommerce platform, Shopify processes certain personal information in order to provide payment processing, fraud prevention, website hosting, and other services necessary to operate our store.

For more information about how Shopify handles personal information, please consult Shopify's Privacy Policy.

International Orders

Because we sell internationally, your personal information may be processed or stored in countries outside your place of residence, including Canada and other countries where Shopify or our service providers operate.

Whenever possible, we work with trusted providers that apply appropriate safeguards to protect your information.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmitting information over the Internet or storing electronic data can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • fulfill your orders;

  • provide customer service;

  • comply with legal, tax, and accounting obligations;

  • resolve disputes;

  • enforce our agreements.

When personal information is no longer required, it is securely deleted or anonymized where reasonably possible.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • access the personal information we hold about you;

  • request corrections to inaccurate information;

  • request deletion of your personal information where permitted by law;

  • withdraw your consent where consent is the legal basis for processing;

  • opt out of receiving marketing communications.

Residents of Québec and certain other jurisdictions may have additional rights under applicable privacy legislation.

To exercise your rights, please contact us using the information below.

Children's Privacy

Our website is intended for a general audience and is not directed toward children.

We do not knowingly collect personal information from children without appropriate legal authorization. If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The latest version will always be posted on this page with the updated revision date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Whitetail Skateboards
A brand operated by Jackalop Inc.

Email: hello@whitetailsk8.com